Gartner process mining market guide provides an over view of this new field in #BPM as well as a review of the key solution providers in the field

New forms of automation (e.g., robotic process automation) and knowledge of the underlying processes/interactions are key to digital transformation. Process mining helps enterprise architecture and technology innovation leaders assess operations and performance, increasing these initiatives’ value.

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WHY IT MATTERS: mapping processes is useful to craft a digital transformation that provides a seamless customer experience. Process mining tools help uncover issues by drawing insights from actual data extracted from call center logs, ERP transactions, etc.

Farid Mheir