“Every employee should be able to solve customer problems” : #Omnichannel Customer Experience Is More About Your #Organization Than About Your #Technology via @Gartner #CX

Most brands must improve the customer experience for omnichannel service–and this has less to do with tech than many think.

Sourced through Scoop.it from: blogs.gartner.com

WHY IT MATTERS: this article provides 4 ways organizations can improve customer experience. The best one is "Every employee should be able to solve customer problems".

Farid Mheir
farid@mheir.com