08 Oct “Every employee should be able to solve customer problems” : #Omnichannel Customer Experience Is More About Your #Organization Than About Your #Technology via @Gartner #CX
Most brands must improve the customer experience for omnichannel service–and this has less to do with tech than many think.
Sourced through Scoop.it from: blogs.gartner.com
WHY IT MATTERS: this article provides 4 ways organizations can improve customer experience. The best one is "Every employee should be able to solve customer problems".